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We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you visit or purchase from our website.

Understanding the Protection of Personal Information Act (POPIA)

We comply with the Protection of Personal Information Act (POPIA) to ensure your personal information is used lawfully, fairly, and securely.

What Information We Collect

When you use our website or buy from us, we may collect the following details:

  • Contact information: Name, address, phone number, and email
  • Order information: Details about your purchase and delivery
  • Website data: Cookies to track your browsing behavior and preferences on our site

We collect this information directly from you and will always let you know when providing it is optional.

How We Use Your Information

We only use your personal details for purposes like:

  • Communicating with you about your order or services
  • Confirming your identity for security reasons
  • Preventing fraud or other illegal activity
  • Conducting market research to improve our services
  • Complying with legal obligations

Sharing Your Information

We may share your personal details with trusted third parties (like delivery companies) to complete your order. We have agreements in place to ensure they also protect your privacy.

We may also disclose your information if:

  • Required by law
  • Necessary to protect our rights or comply with legal processes

How We Protect Your Information

We take appropriate measures to protect your personal information from unauthorized access. Our systems are designed to keep your data safe, and we regularly review our security practices.

When working with third parties, we ensure they treat your information with the same level of care we do.

Your Rights

  • Access: You can request a copy of the personal information we have about you.
  • Update: If your details have changed, let us know, and we’ll update them.
  • Delete: You can request that we delete your personal information if it’s no longer needed.

To request any of these, contact us through our website. We may ask for a copy of your ID to confirm your identity.

What Is Personal Information?

Personal information includes anything that identifies you, such as your name, contact details, or delivery address.

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