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1. Delivery Policy

1.1 Delivery Times
We aim to deliver all orders within 2-3 working days across South Africa. Orders placed after business hours or on weekends and public holidays will be processed the next business day.

1.2 Delivery Charges
Delivery charges vary depending on location and will be calculated at checkout. Delivery is free for orders above a certain amount (if applicable).

1.3 Delivery Process
Once your order is placed, you will receive an email confirmation with your order details. We will notify you via email when your order has been dispatched and provide tracking information, if available.

1.4 Delayed Delivery
While we strive to meet our delivery timelines, unforeseen circumstances such as extreme weather or other disruptions may occasionally cause delays. In such cases, we will inform you as soon as possible and work to resolve the delay.

2. Return Policy

2.1 Return Eligibility
Due to the nature of our products, returns are only accepted in cases of defective or incorrect items. To qualify for a return, the product must:

  • Be unused and in its original packaging.
  • Be returned within 7 days of delivery.
  • Include the original receipt or proof of purchase.

2.2 Return Process
If you receive a defective or incorrect item, please contact us at [Contact Details] within 7 days of receiving your order. Our customer service team will provide instructions on how to return the item.

2.3 Refunds and Replacements
Upon receiving and inspecting the returned item, we will notify you about the status of your refund or replacement. If approved, a refund will be issued within 7-14 business days to your original payment method. For replacements, we will send out a new item as soon as possible.

2.4 Non-Returnable Items
Please note that we cannot accept returns for items that have been used, tampered with, or that are returned outside of the 7-day return window.

3. Contact Us

For any questions regarding our Delivery and Return Policy, please contact us at: hello@olivesperfume.co.za

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