Refund & Returns Policy

Overview

We want you to be confident when buying from OLIVES Perfume. This policy explains when and how you can return items and how refunds are issued. It applies to purchases made directly from OLIVES Perfume in South Africa.

Unopened / Unused Items (Change of Mind)

• Return within 7 days of delivery for a refund or exchange.
• Items must be unopened, unused, in original packaging, and in resellable condition.
• Return shipping is the customer’s responsibility unless we delivered the wrong item.

Defective or Damaged Items

• If an item is faulty, leaking, or arrives damaged, contact us within 7 days of delivery.
• We may request photos or a short video to assess the issue, and we’ll arrange a replacement or refund.
• For manufacturing defects discovered later, we’ll assess case-by-case in line with the South African Consumer Protection Act.

Non-Returnable Items

• Opened or used perfumes (for hygiene reasons).
• Items without original packaging, safety seal removed, or not in resellable condition.
• Free gifts, samples, or promotional bonus items.

How to Request a Return

1. Email Support: Send your order number, full name, and reason for return to support@olivesperfume.co.za.
2. Approval & Instructions: We’ll reply with return approval and the return address / pickup details.
3. Pack Securely: Include all original packaging and accessories.

Refunds

• Refunds are issued to the original payment method once the return is received and inspected.
• Processing time: allow 3–7 business days after inspection for the refund to reflect (your bank’s timing may vary).
• If an item is not eligible for a refund (e.g., opened/used), we’ll notify you and can return the item to you at your cost.

Exchanges

You can request an exchange for the same product if it’s defective, or for a different scent if your item is unopened and within 7 days. Price differences (if any) will be settled before dispatch.

Customer Support

Questions? We’re here to help.

Email: support@olivesperfume.co.za
Hours: Mon–Fri, 09:00–17:00 (SAST)

When contacting us, please include your full name, order number, and photos (if applicable) so we can assist faster.